RETURNS & REFUNDS

Your satisfaction is our priority. If something isn't right with your order, we'll make it right — fully and without complication.

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Full Refund

100% of your payment returned

Keep Your Watch

No return shipping required

48-Hour Window

Report your issue within 48 hours

Our Promise

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At Kivaro, we stand fully behind every timepiece we sell. If your order arrives faulty, damaged or not as described, we will issue a complete refund — and you are welcome to keep the product. No return shipping, no hassle, no questions beyond what is needed to resolve your issue.

We believe that a luxury purchase should come with a luxury experience — from the moment you order to the moment your watch is on your wrist. This refund policy is our commitment to that standard.

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Eligible Cases

You are entitled to a full refund if your order falls under any of the following circumstances:

Faulty product — the watch has a manufacturing defect or does not function as expected upon arrival
Damaged in delivery — the watch arrived physically damaged due to transit or packaging failure
Not as described — the product received differs materially from what was shown or described on our website

All refund requests must be submitted within 48 hours of receiving your order. Requests submitted after this window may not be eligible.

Not Eligible

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The following situations are not covered under our refund policy:

Excluded from refunds

Change of mind or personal preference after delivery.
Damage caused by the customer after receipt of the product.
Requests submitted more than 48 hours after delivery.
Normal wear and tear over time

If you are unsure whether your situation qualifies, please contact us and we will assess your case individually with care and fairness.

How to Request a Refund

1 -

Email us at kivaroshop.contact@gmail.com within 48 hours of receiving your order. Include your order number and a brief description of the issue.

2 -

Send Us Photos

Attach clear photos of the product showing the fault, damage or discrepancy. This helps us resolve your case as quickly as possible.

3 -

We Review Your Request

Our team will review your case and respond within 24 hours. Once approved, your refund will be processed immediately.

4 -

Keep Your Watch

You do not need to return the product. Once the refund is approved, the watch is yours to keep — at no cost to you.

Processing Time

Once your refund request has been approved, we will process the reimbursement to your original payment method promptly. Please allow the following timeframes:

Credit / Debit card — 3 to 5 business days
Other payment methods — up to 7 business days

Processing times may vary depending on your bank or payment provider. If you have not received your refund after the above period, please contact us and we will investigate on your behalf.