Who We Are
Kivaro is an online retailer of exclusive timepieces, registered in England and Wales, serving customers across the United Kingdom. We operate exclusively through our website and are the data controller responsible for your personal information.
Data We Collect
Identity data — your full name and title.
Contact data — email address, phone number and delivery address.
Technical data — browser type, time zone and operating system.
Usage data — information about how you use our website and services.
Marketing data — your preferences for receiving communications from us.
How We Use Your Data
We use your personal data only for legitimate purposes and where we have a lawful basis to do so under UK GDPR. These purposes include:
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Processing and fulfilling your orders, including delivery and returns.
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Communicating with you about your purchases or enquiries.
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Sending you marketing communications, where you have opted in.
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Improving our website, products and services.
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Complying with legal and regulatory obligations.
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Detecting and preventing fraud or misuse of our platform.
Sharing Your Data
Kivaro may share your personal data with trusted third parties only where necessary to provide our services. These include:
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Payment processors (e.g. Stripe, PayPal) to handle transactions securely.
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Delivery and logistics partners to fulfil your order.
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Legal or regulatory authorities when required by law.
All third parties are contractually obligated to handle your data securely and in accordance with UK GDPR.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements.
Order and transaction records are retained for a minimum of 6 years in accordance with HMRC requirements. Marketing data is held until you withdraw your consent or request its deletion.